Gouverneur Audigier is committed to providing you with high quality products. Despite this, if you are not satisfied with the product purchased, GOUVAU.COM agrees to exchange it or reimburse you. You have a period of 14 days, from the date of reception, to return the products.

Products must be returned in their original condition and packaging, together with a copy of the invoice to the following address:

Gouverneur Audigier

Service Client/Retours

66 rue de la République

BP 3

39401 Morez Cedex

Shipping and return fees will be at your expense.

• Damaged or incomplete items will not be accepted and will be returned as such and at your expense.

• Packages returned unidentified can be returned to the sender.

• Promotional products can not be exchanged or refunded

 

To proceed with merchandise returns, please follow the steps below :

1.  Access the "Orders History" section

        2.  Select the order from which you want to return an item.

        3.  Select the product(s) that you wish to return by checking the box next to its name(s). Add an explanation, in order for ourteam to understand why you want to return this product.

        4.  Once the form is complete, click on "Make an RMA slip", and a request will besent to GOUVAU.COM

        5.  Once the return is accepted by GOUVAU.COM, an email will be sent to you with a return file. This file has to be printed and placed in the parcel.

        6.  The parcel has to be returned to the following address at your ownexpense:

Gouverneur Audigier, Service Retour, 66 rue de la république, BP 3, 39401 MOREZ Cedex

        7.  Once GOUVAU.COM has received the parcel, a credit note or reimbursementwill be sent to you by email

        8.  The credit note will generate a discount code to use on your next purchase. You will find the discount code in your « Vouchers »

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